Terms & Conditions
Please ensure that all purchase orders include the correct product description, code and finish required.
Cancellations and Amendments to Orders:
All your furniture is made to order, any cancellation or amendment to ordered items will only be accepted only if previously agreed with Direct Educational Furniture in writing. Any item which includes upholstery is NON RETURNABLE. If you have placed an order more than 48 hours ago and wish to cancel, an administration charge may be payable. If your goods have been shipped or manufactured and we have incurred delivery/manufacturing expenses we have no option but to charge delivery, return costs and a 50% re-stocking fee of the order value. Goods must be returned at your own expense.
We cannot be held responsible for rejected items where customers have not requested colours swatches prior to ordering, or where customers have not made clear their colour requirements.
All prices quoted are based on delivery to the nearest undercover point, some products may include installation. Our standard lead time is 3/4 working weeks from receipt of order although some items may be available on our 7/10 working day express delivery service (please check prior to ordering). All goods must be checked and signed for at the time of delivery. Failure to report shortages/damages at the time of delivery could jeopardise our ability to obtain replacements or repair. Once a delivery has been signed for no claim for shortages will be accepted, however any damaged products must be reported in writing within 2 working days. You should always satisfy yourself that deliveries are correct before signing for goods. The company accepts no responsibility for third party shipment/collection. This being that goods shipped direct to our customers for onward shipment to a third party, will cease to be the responsibility of the Company for the purpose of the Damaged or Non-Damaged goods returns policy. These items will then become the subject of responsibility between the customer and their couriers. All goods received damaged should be refused and not signed for. Signing for the goods is seen as indication to the courier companies that the goods have been received in an undamaged state. Deliveries should ALWAYS be checked BEFORE goods are signed for. No claims will be accepted in the event of damaged goods being received and signed for. The words “unexamined”, “unchecked” or similar will not be accepted as a conditional signature.
Failed or Rejected Deliveries:
We reserve the right to charge transport costs and storage for any aborted delivery by the customer.
All our products are manufactured to the highest quality in a hi-tech facility in the United Kingdom. As such, we are able to offer you a genuine warranty on all our products. Please contact our customer service team for further information on individual products. All products are warranted against manufacturing defects, except for all moving parts (mechanisms, castors, drawers) and seating upholstery which are subject to usage related wear and tear. Direct Educational Furniture reserves the right not to apply the warranty in cases of inappropriate use or when the product has been tampered with by a third party or interventions by non-authorised personnel.
All prices quoted are in GBP. All prices shown exclude VAT.
For private establishments/individuals, payment is required at the time of ordering by pro forma invoice. All Government bodies including Councils, Local Authority Nurseries, Schools, Academies, Colleges, Universities, NHS, MOD are offered an account facility on our 30 day payment terms. Our payment terms are strictly 30 days NET. All invoice payments should be made within 30 days of the invoice date. All goods shall remain the property of Direct Educational Furniture until payment has been received in full.